Virtually all utility related business can be handled remotely including start/stop service, online bill payments, and account or service related questions online, through emailor by phone at 469-272-2931. The main menu has four (4) options:
PRESS 1 - To continue in Spanish
PRESS 2 - To make a payment
PRESS 3 - To be connected to Waste Management, the city's exclusive trash provider
PRESS 7 - To speak to a customer service representative regarding the options below:
PRESS 1 - For an additional cart or cart repairs
PRESS 0 - For utility account inquiries
Customers experiencing any difficulty with the phone system (including wait times in excess of 5 minutes) should report their difficulty with date and time they called into Utility Services.