Community Survey

Survey says: We really like it here!

In January 2022, the City commissioned ETC Institute to conduct a community survey, a follow-up to the 2020 survey, to measure citizen satisfaction with City services and gather feedback about community priorities. The survey results were presented to the City Council at their August 9, 2022 meeting. The results of the surveys are available at the links below.

Finding Summary

The major findings are: 

  1. Residents have a positive perception of the city - 80% of residents expressed satisfaction with Cedar Hill as a place to live. Only 8% were dissatisfied.
  2. Satisfaction levels in Cedar Hill rated at or above the U.S. average in 63 or the 66 areas that were assessed. Satisfaction levels in Cedar Hill rated at or above the state average in 60 of the 66 areas. Satisfaction with customer service was rated 35% above the U.S. average and 46% above the Texas average.
  3. 89% of residents expressed satisfaction with Cedar Hill police, fire and emergency medical services.
  4. Top community priorities are traffic flow, maintenance of streets, buildings and facilities, and enforcing codes and ordinances.


The survey results include comparisons of responses from cities across Texas and the United States. The survey was administered by a combination of mail and online to a random sample of residents. A total of 400 residents representative of our community completed the survey, which reflects a plus or minus 4.9% margin of error at the 95% level of confidence, making it statistically valid.

The 2016 survey set the baseline for this and future surveys that will help the City Council and City management determine priorities for the community.

Full Findings

Use the Community Survey links to the full survey findings document and an appendix of Global Information System (GIS) maps showing perceptions by census tracts.