Show All Answers

1. How can I promote my garage sale/yard sale?

Garage sales and yard sale events are required to be registered by City Ordinance. The good thing is that online registration is easy and your garage sale will be listed on the City’s website to help bring you more customers. Click the link to see the current week's sales and on the page you'll find a link to register your sale.

See this week's garage sales and register yours.

2. How do I file an open records request?

Open records requests must be made in writing by letter, email or fax to the attention of the City Secretary.

Mail:
City Secretary
Government Center
285 Uptown Boulevard
Building 100
Cedar Hill, TX 75104

Email the City Secretary

Fax: 972-291-5307

Open records request info

3. Can I get loose brush and tree limbs picked up?

Monthly curbside brush pickup is available. Check the link for a map showing collection areas. Week 1 is the week of the first Monday of the month, Week 2 is the week of the second Monday. Brush must be placed at the curb early on Monday of your week for collection during the week. Do not put brush on top of water meters.

Brush collection map (JPG)

4. How can I report power outages?

You should call Oncor at 888-313-4747. Or visit Oncor.com to report and see when power is expected to be restored. Calling the city will not help.

5. How do I report a streetlight outage?

Report streetlight outages online or call toll-free 888-313-4747.

Report streetlight online...

6. Can I pay my water/sewer bill by automatic bank draft?

Yes.

Pay Automatically Each Month by Bank Draft (PDF)

7. When is trash/recycled material picked up?

Trash/recycled material is picked up on the same day, weekly. Visit the link below for a map of collection days. Pickup is from the alley, if available, or the curb. Please place the recycle cart (yellow lid) within three feet of the curb or alley. No sorting is necessary.
If you have a problem or question related to trash/recycled material collection, please visit the Cedar Hill Going Green page or call the City (during business hours) at 972-291-5100, extension 1003.

8. What if I have items bigger than the normal trash?

Bulky Items 

On your weekly trash/recycling collection day you are allowed to set out 1 additional bulky item or 4 bundles of brush. Bulky items are defined as: appliances, furniture, carpet, mattresses, furniture and fence sections (cut to 4 feet width with no concrete). Refrigerators, ice makers, freezers and window air conditioners must be tagged by a licensed technician as free of Freon. This service does not include construction material, tires, automobile batteries or other parts, dead animals, hazardous waste or livestock stable matter of excessive weight or volume. Yard trash and leaves will be picked up if in plastic bags. Tree limbs must be bundled, no longer than 4 feet in length and not exceeding 50 pounds each. If there is a large amount of limbs, a special pick-up must be coordinated with Waste Management at 972-315-5400.

9. Is there a homeowners association for my subdivision?

Many but not all subdivision have homeowners associations. 

To find out if there is an association in your neighborhood call Neighborhood Services at 972-291-5100, ext. 1099.

10. Can you make my neighbor mow their grass?

Yes, City Ordinance requires that weeds and grass be maintained at a height not exceeding 12 inches. Call Code Enforcement to request an inspection at 972-291-5100, ext. 1094,
or click the "Access Cedar Hill" button on the home page of the City website and click on "Code Enforcement" to request an inspection. This service is available 24/7.

11. How safe is Cedar Hill?

According to the latest Crime Index information compiled by the Texas Department of Public Safety, Cedar Hill is one of the safest communities in Dallas County, ranking 8th out of 23 communities in the county.

12. How do I report a pothole?

You can report a pothole using the "Submit a Request" button on the home page of the City website. Or call 972-291-5126 with complete information about the location and size of the pothole. If it is an after-hours emergency, please call 972-780-6643 and explain the nature of the problem.

13. How do I get a library card?

Any Texas resident may have a library card free of charge (with a Texas driver's license and proof of address which includes a rental or lease agreement, voter's registration card, car insurance, and/or utility bill, etc). Library cards are available for a fee to individuals not in the above categories. You only need a card to check out materials. Fees are $20 for one year.

14. Does the Tri-City Animal Shelter Microchip animals?

All animals adopted or reclaimed from the Tri-City Animal Shelter & Adoption Center will be required to be microchipped. The fee for this is $25 and includes free registration with the national microchip company, AVID. A microchip is a permanent form of identification, as long the chip is registered, and the registration is kept up to date. The registration information will be filled out prior to leaving with the pet and the shelter will mail it in to the company. The goal of requiring the pets to be microchipped is twofold: Increase the number of pets that are reunited with their owners Increase the responsibility of pet owners who continue to allow their pets to run at large. If you have any questions about microchips, please feel free to contact the shelter at 972-291-5335.

15. Do I need a permit to replace my fence?

Yes, a permit is required for a new fence and when replacing more than 50% of an existing fence. Permit forms are available at the link below or from the Planning Department, 2nd floor of the Cedar Hill Government Center at 285 Uptown Village. A $25 fee is required when the form is filed with the Planning Department. More information on fences is available at Building Inspections page or call the Building Inspection Department at 972-291-5100, ext.1090.

Permit Application (PDF)